AI chatbots for businesses in Ticino: we build them to measure

A customer visits your website in the evening and wants to know whether your service is right for them. An employee is hunting for a procedure among dozens of documents. Meanwhile, someone on the team is answering the same question for the fifth time. These are concrete situations to start from when building a chatbot that's actually useful.

At Webcracy we build custom AI chatbots for businesses in Ticino and across Switzerland. We design them around customers' questions, the company's information and the tasks the team wants to simplify. The result has to help a person get an answer or complete a request.

A chatbot on the website, or inside the company

On a website, an assistant can explain your services, answer frequently asked questions, help people find their way among products and collect the details for a quote request. For a business that works in several languages, we can set up conversations in Italian, German, French and English, checking the answers in the languages agreed.

An internal chatbot has a different job: helping employees find information in manuals, procedures and documentation. When needed, we can connect it to CRMs, business software and support systems to look up the status of a request or open a ticket. Every integration has to be defined: which data it can read, who can access it and which actions require confirmation.

How we tell whether it works well

A chatbot that answers confidently and makes up a price creates extra work for you. That's why we build the project on approved company sources, explicit limits and a handover to a person when the request calls for it. If a piece of information is missing, the assistant has to be able to say so.

Before release, we put together a set of real questions with you: the simple ones, the ambiguous ones and the ones the chatbot shouldn't answer. We check whether it finds the correct information, respects permissions and takes the user to the next step. These cases are also used to check its behaviour when documents or features change. No model eliminates every error, but we can design checks and measure where the assistant is reliable and where it needs work.

Data, maintenance and costs are part of the project

We decide which information to send to the AI model, which to store and for how long, choosing the infrastructure based on confidentiality and usage requirements. A public catalogue and internal documents call for different choices. Keeping the sources up to date also needs an owner: if prices and terms change, the chatbot has to be able to consult the updated information.

The cost depends on the task, the integrations and the volume of conversations. In the quote we separate initial development, use of the AI services and maintenance, so you know what you're buying and what it takes to keep it running.

If you're looking for someone to build a business chatbot in Ticino, we can start from the ten questions you receive most often. Those are enough to work out which answers can be automated, what data is needed and when your team has to step in. You'll find more details on the page about our AI and chatbot solutions.

Let's design the chatbot for your business↗